http://www.hostingcustomers.com/ Tue, 09 Mar 2010 23:52:00 +0000 MyBB http://www.hostingcustomers.com/showthread.php?tid=559 Sat, 27 Feb 2010 17:46:46 +0000 http://www.hostingcustomers.com/showthread.php?tid=559 http://www.hostingcustomers.com/showthread.php?tid=555 Wed, 10 Feb 2010 16:34:13 +0000 http://www.hostingcustomers.com/showthread.php?tid=555 http://www.hostingcustomers.com/showthread.php?tid=554 Wed, 10 Feb 2010 16:32:49 +0000 http://www.hostingcustomers.com/showthread.php?tid=554 http://www.hostingcustomers.com/showthread.php?tid=549 Sat, 06 Feb 2010 20:16:04 +0000 http://www.hostingcustomers.com/showthread.php?tid=549
Everything was done in a carefully planned way, with good communication, and with zero downtime!

Kudos to OSHS! ]]>
Everything was done in a carefully planned way, with good communication, and with zero downtime!

Kudos to OSHS! ]]> http://www.hostingcustomers.com/showthread.php?tid=547 Fri, 05 Feb 2010 13:59:01 +0000 http://www.hostingcustomers.com/showthread.php?tid=547 http://www.hostingcustomers.com/showthread.php?tid=533 Mon, 01 Feb 2010 11:55:05 +0000 http://www.hostingcustomers.com/showthread.php?tid=533 http://www.hostingcustomers.com/showthread.php?tid=524 Sat, 16 Jan 2010 20:07:05 +0000 http://www.hostingcustomers.com/showthread.php?tid=524
Spell checking once worked with my forum software, but now it says it doesn't seem to be installed. Did you discontinue this? It isn't a big deal, but it was cool to have. I'm not sure when it was discontinued - possibly when you reinstalled the servers

(also, the other forum (99c) isn't working - keeps barfing giving a SQL error when logging in)]]>
Spell checking once worked with my forum software, but now it says it doesn't seem to be installed. Did you discontinue this? It isn't a big deal, but it was cool to have. I'm not sure when it was discontinued - possibly when you reinstalled the servers

(also, the other forum (99c) isn't working - keeps barfing giving a SQL error when logging in)]]> http://www.hostingcustomers.com/showthread.php?tid=504 Sat, 02 Jan 2010 14:58:42 +0000 http://www.hostingcustomers.com/showthread.php?tid=504
These updates may result in some websites being unavailable for upto an hour, especially upon server reboots if filesystem checks are automatically enforced.

We apologise for any inconvenience caused and thank you in advance for your co-operation.]]>
These updates may result in some websites being unavailable for upto an hour, especially upon server reboots if filesystem checks are automatically enforced.

We apologise for any inconvenience caused and thank you in advance for your co-operation.]]> http://www.hostingcustomers.com/showthread.php?tid=494 Wed, 09 Dec 2009 14:58:06 +0000 http://www.hostingcustomers.com/showthread.php?tid=494
There is a power related issue at BlueSquare 2 & 3.

They are aware of this and have on site engineers looking into this.

Most servers are backup, but if your server isn't, please submit a support ticket and we'll check further for you.]]>
There is a power related issue at BlueSquare 2 & 3.

They are aware of this and have on site engineers looking into this.

Most servers are backup, but if your server isn't, please submit a support ticket and we'll check further for you.]]> http://www.hostingcustomers.com/showthread.php?tid=482 Mon, 16 Nov 2009 16:56:54 +0000 http://www.hostingcustomers.com/showthread.php?tid=482 http://www.hostingcustomers.com/showthread.php?tid=480 Fri, 06 Nov 2009 15:22:43 +0000 http://www.hostingcustomers.com/showthread.php?tid=480
Server15 stopped responding and hence was rebooted about 10 minutes ago.

However as it is running an automated filesystem check, it may take a short while to come back online.

We'll update this thread when it is back up.]]>
Server15 stopped responding and hence was rebooted about 10 minutes ago.

However as it is running an automated filesystem check, it may take a short while to come back online.

We'll update this thread when it is back up.]]> http://www.hostingcustomers.com/showthread.php?tid=479 Sat, 31 Oct 2009 01:43:55 +0000 http://www.hostingcustomers.com/showthread.php?tid=479
Please note that Server17 will be down for a short while due to a backup drive change. It may take upto 45 minutes to come back up if any filesystem checks are enforced.]]>
Please note that Server17 will be down for a short while due to a backup drive change. It may take upto 45 minutes to come back up if any filesystem checks are enforced.]]> http://www.hostingcustomers.com/showthread.php?tid=478 Fri, 16 Oct 2009 11:10:59 +0000 http://www.hostingcustomers.com/showthread.php?tid=478
ClientExec 3.2.3 Zend
ClientExec 3.2.3 Ioncube]]>
ClientExec 3.2.3 Zend
ClientExec 3.2.3 Ioncube]]> http://www.hostingcustomers.com/showthread.php?tid=477 Fri, 16 Oct 2009 11:09:31 +0000 http://www.hostingcustomers.com/showthread.php?tid=477 WHMCS 4.1.1]]> WHMCS 4.1.1]]> http://www.hostingcustomers.com/showthread.php?tid=476 Fri, 16 Oct 2009 10:23:12 +0000 http://www.hostingcustomers.com/showthread.php?tid=476
Has Server 11 gone offline?

I can't seem to access my email...

Regards
Lewis]]>
Has Server 11 gone offline?

I can't seem to access my email...

Regards
Lewis]]> http://www.hostingcustomers.com/showthread.php?tid=475 Wed, 14 Oct 2009 13:32:01 +0000 http://www.hostingcustomers.com/showthread.php?tid=475
RE: Prodigy and his complaint

1) The hack, as far as I can see, happened on Oct 9 around 9-10am ET - assuming this as my forum was hammered by around 40 bots during that time but thankfully they didn't cause any harm - probably because my forum software was updated, so your Oct 10 DB was probably ruined by then.

2) Your data loss may have been your fault. Your SQL software, assuming forum software, probably has an exploit - is your software up to date?

3) Storing a backup on the same machine as the data itself is useless. Hardware failure can happen at any time to anyone. Even you said you lost your local data.

4) Most sharred servers don't backup data at all, it is up to you to do it. OSHS provides GREAT service, especially for the price they charge. Blaming them isn't fair.

5) The more important it is, the more often you should save a copy of it and the more places you should store that copy. Backup the DB daily. Store one copy on a USB thumb drive, cheap these days, and store a copy on your gmail account - tons of space provided there.

You can even create a PHP script to automagically backup your DB and email it to your gmail account daily using a CRON job.

So, I thank OSHS for their service through this difficult time. Keep in mind nobody or no hosting company is perfect, they all will experience problems from time to time. Afterall, they don't write the software or build the hardware. They somehow manage to put it all together for us to use. If it's so easy then maybe we should do it ourselves so we can't blame them.

(OSHS, feel free to delete or lock this)]]>
RE: Prodigy and his complaint

1) The hack, as far as I can see, happened on Oct 9 around 9-10am ET - assuming this as my forum was hammered by around 40 bots during that time but thankfully they didn't cause any harm - probably because my forum software was updated, so your Oct 10 DB was probably ruined by then.

2) Your data loss may have been your fault. Your SQL software, assuming forum software, probably has an exploit - is your software up to date?

3) Storing a backup on the same machine as the data itself is useless. Hardware failure can happen at any time to anyone. Even you said you lost your local data.

4) Most sharred servers don't backup data at all, it is up to you to do it. OSHS provides GREAT service, especially for the price they charge. Blaming them isn't fair.

5) The more important it is, the more often you should save a copy of it and the more places you should store that copy. Backup the DB daily. Store one copy on a USB thumb drive, cheap these days, and store a copy on your gmail account - tons of space provided there.

You can even create a PHP script to automagically backup your DB and email it to your gmail account daily using a CRON job.

So, I thank OSHS for their service through this difficult time. Keep in mind nobody or no hosting company is perfect, they all will experience problems from time to time. Afterall, they don't write the software or build the hardware. They somehow manage to put it all together for us to use. If it's so easy then maybe we should do it ourselves so we can't blame them.

(OSHS, feel free to delete or lock this)]]> http://www.hostingcustomers.com/showthread.php?tid=474 Mon, 12 Oct 2009 10:35:35 +0000 http://www.hostingcustomers.com/showthread.php?tid=474
However if you have a problem which is not generic, please SUBMIT A TICKET]]>
However if you have a problem which is not generic, please SUBMIT A TICKET]]> http://www.hostingcustomers.com/showthread.php?tid=473 Mon, 12 Oct 2009 10:32:29 +0000 http://www.hostingcustomers.com/showthread.php?tid=473
Please be aware that a number of our servers have been victim to an advanced hacking technique, which has resulted in a number of webpages being replaced by the hacker group's protest page, with a further possible escalation of privileges on some servers.

Hence whilst we can restore websites from our backups and try and patch up existing servers, it is far more prudent to start with fresh operating system installs, and then restore data onto it. Therefore all affected servers will be taken offline one by one, re-installed and then data restored from our last set of backups which were run last weekend. This work will take place over this weekend, and you should expect a few hours of downtime whilst the work is done on your server.

One suggestion we have for customers who are on reseller plans or host multiple sites or important websites, is to migrate to your own VM(Virtual Machine), because operating within your own isolated environment offers greater protection for your websites in comparison to a shared hosting environment. Please contact us if you are interested in pursuing this solution.

A number of other web hosting companies have been hit with this hack recently, some of which have ended up going out of business. Whilst we will try our best to prevent this from happening again, it is the unfortunate reality of the online world that hackers will always find new and innovative ways to breach server security. A key action point for all customers is to ensure they always keep local backups of their data in the event of disasters.

So please sit tight and be patient as we try and overcome this situation. Everything should hopefully be back to normal after the weekend.

To discuss this issue or report a generic problem CLICK HERE
To submit a support ticket for a specific problem CLICK HERE]]>
Please be aware that a number of our servers have been victim to an advanced hacking technique, which has resulted in a number of webpages being replaced by the hacker group's protest page, with a further possible escalation of privileges on some servers.

Hence whilst we can restore websites from our backups and try and patch up existing servers, it is far more prudent to start with fresh operating system installs, and then restore data onto it. Therefore all affected servers will be taken offline one by one, re-installed and then data restored from our last set of backups which were run last weekend. This work will take place over this weekend, and you should expect a few hours of downtime whilst the work is done on your server.

One suggestion we have for customers who are on reseller plans or host multiple sites or important websites, is to migrate to your own VM(Virtual Machine), because operating within your own isolated environment offers greater protection for your websites in comparison to a shared hosting environment. Please contact us if you are interested in pursuing this solution.

A number of other web hosting companies have been hit with this hack recently, some of which have ended up going out of business. Whilst we will try our best to prevent this from happening again, it is the unfortunate reality of the online world that hackers will always find new and innovative ways to breach server security. A key action point for all customers is to ensure they always keep local backups of their data in the event of disasters.

So please sit tight and be patient as we try and overcome this situation. Everything should hopefully be back to normal after the weekend.

To discuss this issue or report a generic problem CLICK HERE
To submit a support ticket for a specific problem CLICK HERE]]> http://www.hostingcustomers.com/showthread.php?tid=472 Sun, 11 Oct 2009 17:52:26 +0000 http://www.hostingcustomers.com/showthread.php?tid=472 http://www.hostingcustomers.com/showthread.php?tid=470 Fri, 09 Oct 2009 12:19:44 +0000 http://www.hostingcustomers.com/showthread.php?tid=470
Hence these updates may result in some websites being unavailable for upto an hour.

We apologise for the inconvenience and thank you in advance for your co-operation.]]>
Hence these updates may result in some websites being unavailable for upto an hour.

We apologise for the inconvenience and thank you in advance for your co-operation.]]>