<![CDATA[Hosting Customer Forums - All Forums]]> http://www.hostingcustomers.com/ Sat, 19 May 2012 13:21:25 +0000 MyBB <![CDATA[Voice Changer Software ]]> http://www.hostingcustomers.com/showthread.php?tid=938 Mon, 02 Apr 2012 21:11:59 -0500 http://www.hostingcustomers.com/showthread.php?tid=938 AV Voice Changer Software Diamond Edition description]]> AV Voice Changer Software Diamond Edition description]]> <![CDATA[Server Dana Unlimited]]> http://www.hostingcustomers.com/showthread.php?tid=929 Mon, 23 Jan 2012 15:15:07 -0600 http://www.hostingcustomers.com/showthread.php?tid=929 ]]> ]]> <![CDATA[Server 17 exim down]]> http://www.hostingcustomers.com/showthread.php?tid=928 Tue, 13 Dec 2011 13:07:08 -0600 http://www.hostingcustomers.com/showthread.php?tid=928
still waiting on a response to tickets.

Come on guys, your support used to be top notch, what's happening?]]>
still waiting on a response to tickets.

Come on guys, your support used to be top notch, what's happening?]]> <![CDATA[Server7 Offline After Rackspace Move]]> http://www.hostingcustomers.com/showthread.php?tid=926 Tue, 01 Nov 2011 07:04:56 -0500 http://www.hostingcustomers.com/showthread.php?tid=926
We apologise to all customers affected by the downtime, and hope you understand that hardware failures happen occasionally.]]>
We apologise to all customers affected by the downtime, and hope you understand that hardware failures happen occasionally.]]> <![CDATA[Server maintenance / down?]]> http://www.hostingcustomers.com/showthread.php?tid=925 Tue, 01 Nov 2011 06:17:53 -0500 http://www.hostingcustomers.com/showthread.php?tid=925
My site is down since last night.
Submitted a ticket but no response yet.
Ticket #920603]]>
My site is down since last night.
Submitted a ticket but no response yet.
Ticket #920603]]> <![CDATA[Server 17 offline 10/17/2011 18:36:41]]> http://www.hostingcustomers.com/showthread.php?tid=924 Mon, 17 Oct 2011 12:48:44 -0500 http://www.hostingcustomers.com/showthread.php?tid=924
Your application Big Daves Hosting (http://www.bigdaveshosting.com) is on error (No response) since 10/17/2011 18:36:41.

The checklist that triggered this alert is:

10/17/2011 18:36:41 No response done by Dallas/USA (attempt 1/2)
10/17/2011 18:37:41 No response done by Paris/France (attempt 2/2)]]>
Your application Big Daves Hosting (http://www.bigdaveshosting.com) is on error (No response) since 10/17/2011 18:36:41.

The checklist that triggered this alert is:

10/17/2011 18:36:41 No response done by Dallas/USA (attempt 1/2)
10/17/2011 18:37:41 No response done by Paris/France (attempt 2/2)]]> <![CDATA[Network Issues at BSQ]]> http://www.hostingcustomers.com/showthread.php?tid=923 Fri, 29 Jul 2011 05:10:03 -0500 http://www.hostingcustomers.com/showthread.php?tid=923 <![CDATA[Wordpress Image uploading - 0x0]]> http://www.hostingcustomers.com/showthread.php?tid=915 Tue, 10 May 2011 03:58:10 -0500 http://www.hostingcustomers.com/showthread.php?tid=915 <![CDATA[Server 11 Offline]]> http://www.hostingcustomers.com/showthread.php?tid=914 Thu, 17 Mar 2011 06:53:35 -0500 http://www.hostingcustomers.com/showthread.php?tid=914
The server I'm on seems to be offline (linked to pinpointhosting.com).

Is this in the DC that are experiencing power issues or is it another problem?

Please could you update me asap.

Many thanks
Lewis]]>
The server I'm on seems to be offline (linked to pinpointhosting.com).

Is this in the DC that are experiencing power issues or is it another problem?

Please could you update me asap.

Many thanks
Lewis]]> <![CDATA[Power Issues at BlueSquare 2 and BlueSquare 3]]> http://www.hostingcustomers.com/showthread.php?tid=913 Thu, 17 Mar 2011 05:50:55 -0500 http://www.hostingcustomers.com/showthread.php?tid=913
If you are hosting on a server at either location this means that your websites are currently unavailable.

This issue is under urgent investigation at the DC and we will provide you with an update as soon as we can.]]>
If you are hosting on a server at either location this means that your websites are currently unavailable.

This issue is under urgent investigation at the DC and we will provide you with an update as soon as we can.]]> <![CDATA[Top Notch support?]]> http://www.hostingcustomers.com/showthread.php?tid=911 Sat, 12 Feb 2011 02:59:07 -0600 http://www.hostingcustomers.com/showthread.php?tid=911
My account was suspended on 12/02 for unexplained reasons. I would say writing an email before or right after suspension would make perfect sense, but clearly your opinion is different.
So, I created a ticket in the client area. 12 hours passed - no reply. Is this what you call "Top Notch Support"?
One more thing - your website states that you can be contacted by phone 9am - 5pm. I call you 9:10AM and there's no one to pick up a phone. Is the information on your website incorrect?]]>
My account was suspended on 12/02 for unexplained reasons. I would say writing an email before or right after suspension would make perfect sense, but clearly your opinion is different.
So, I created a ticket in the client area. 12 hours passed - no reply. Is this what you call "Top Notch Support"?
One more thing - your website states that you can be contacted by phone 9am - 5pm. I call you 9:10AM and there's no one to pick up a phone. Is the information on your website incorrect?]]> <![CDATA[Power Issues at BSQ1]]> http://www.hostingcustomers.com/showthread.php?tid=910 Thu, 03 Feb 2011 18:00:40 -0600 http://www.hostingcustomers.com/showthread.php?tid=910
The following update was provided by the DC:

Quote:Dear customer at 23:09 we became aware of power issues affecting infrastructure in our BlueSquare one facilities

We are currently awaiting more information from BlueSquare as to the cause of this issue and we will be posting updates regularly tonight

Thank you for your patience.

Servers operating in BSQ2 and BSQ3 are unaffected.

We will update this thread once we have further information.]]>
The following update was provided by the DC:

Quote:Dear customer at 23:09 we became aware of power issues affecting infrastructure in our BlueSquare one facilities

We are currently awaiting more information from BlueSquare as to the cause of this issue and we will be posting updates regularly tonight

Thank you for your patience.

Servers operating in BSQ2 and BSQ3 are unaffected.

We will update this thread once we have further information.]]> <![CDATA[WHMCS V4.4.2 Stable Release ]]> http://www.hostingcustomers.com/showthread.php?tid=909 Sat, 22 Jan 2011 05:33:51 -0600 http://www.hostingcustomers.com/showthread.php?tid=909 <![CDATA[Server6 Problems]]> http://www.hostingcustomers.com/showthread.php?tid=908 Thu, 20 Jan 2011 02:58:26 -0600 http://www.hostingcustomers.com/showthread.php?tid=908
Please bear with us whilst we try and resolve the error.]]>
Please bear with us whilst we try and resolve the error.]]> <![CDATA[2 Unexpected node reboots in as many weeks.]]> http://www.hostingcustomers.com/showthread.php?tid=907 Sun, 17 Oct 2010 08:23:46 -0500 http://www.hostingcustomers.com/showthread.php?tid=907
who -b
system boot Oct 17 13:57
(London Timezone)


I'm on the Tia node. We have excellent uptime generally but these reset's in the last couple of weeks are slightly worrying!


Stu]]>
who -b
system boot Oct 17 13:57
(London Timezone)


I'm on the Tia node. We have excellent uptime generally but these reset's in the last couple of weeks are slightly worrying!


Stu]]> <![CDATA[Fantastico Missing]]> http://www.hostingcustomers.com/showthread.php?tid=902 Mon, 19 Jul 2010 22:29:33 -0500 http://www.hostingcustomers.com/showthread.php?tid=902 <![CDATA[How long before tickets are answered?]]> http://www.hostingcustomers.com/showthread.php?tid=898 Mon, 07 Jun 2010 12:03:23 -0500 http://www.hostingcustomers.com/showthread.php?tid=898
My account was suspended last week as the invoice (sent from a different address from last year and automatically put in my spam box by hotmail) was unpaid. I paid it on Wednesday as soon as I realised what had happened, but haven't been able to access my account and collect my business email since Tuesday. I had some replies to tickets which did not resolve the matter but have had nothing since Friday afternoon.

How long does it take to answer an urgent ticket? Not being able to access my business email for the best part of a week is a major problem for me but you seem to be taking no action. Your site says typically one day for a reply, but it has now been 3 days since the last reply to an ongoing urgent matter.

Ticket number is 520639]]>
My account was suspended last week as the invoice (sent from a different address from last year and automatically put in my spam box by hotmail) was unpaid. I paid it on Wednesday as soon as I realised what had happened, but haven't been able to access my account and collect my business email since Tuesday. I had some replies to tickets which did not resolve the matter but have had nothing since Friday afternoon.

How long does it take to answer an urgent ticket? Not being able to access my business email for the best part of a week is a major problem for me but you seem to be taking no action. Your site says typically one day for a reply, but it has now been 3 days since the last reply to an ongoing urgent matter.

Ticket number is 520639]]> <![CDATA[WHMCS V4.2.1 Stable Release]]> http://www.hostingcustomers.com/showthread.php?tid=560 Tue, 06 Apr 2010 12:20:39 -0500 http://www.hostingcustomers.com/showthread.php?tid=560 <![CDATA[Server 8 has been down since lastnite]]> http://www.hostingcustomers.com/showthread.php?tid=559 Sat, 27 Feb 2010 11:46:46 -0600 http://www.hostingcustomers.com/showthread.php?tid=559 <![CDATA[Hey all]]> http://www.hostingcustomers.com/showthread.php?tid=581 Fri, 26 Feb 2010 02:17:37 -0600 http://www.hostingcustomers.com/showthread.php?tid=581 ]]> ]]>