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	<channel>
		<title><![CDATA[Hosting Customer Forums - All Forums]]></title>
		<link>http://www.hostingcustomers.com/</link>
		<description><![CDATA[Hosting Customer Forums - http://www.hostingcustomers.com]]></description>
		<pubDate>Tue, 06 Jan 2009 20:30:43 +0000</pubDate>
		<generator>MyBB</generator>
		<item>
			<title><![CDATA[WHMCS Version 3.7.2]]></title>
			<link>http://www.hostingcustomers.com/showthread.php?tid=460</link>
			<pubDate>Tue, 04 Nov 2008 08:14:51 +0000</pubDate>
			<dc:creator>oshs</dc:creator>
			<guid isPermaLink="false">http://www.hostingcustomers.com/showthread.php?tid=460</guid>
			<description><![CDATA[<a href="https://www.hostingclientsupport.com/index.php?_m=downloads&amp;_a=viewdownload&amp;downloaditemid=34" target="_blank">Download WHMCS Version 3.7.1 Now</a><br />
<br />
This is a patch release which includes any bug fixes made since the V3.7.1 release.<br />
<br />
This is an incremental update only. You should not attempt to install the files if you are running anything other than V3.7.1.]]></description>
			<content:encoded><![CDATA[<a href="https://www.hostingclientsupport.com/index.php?_m=downloads&amp;_a=viewdownload&amp;downloaditemid=34" target="_blank">Download WHMCS Version 3.7.1 Now</a><br />
<br />
This is a patch release which includes any bug fixes made since the V3.7.1 release.<br />
<br />
This is an incremental update only. You should not attempt to install the files if you are running anything other than V3.7.1.]]></content:encoded>
		</item>
		<item>
			<title><![CDATA[WHMCS 3.7.1]]></title>
			<link>http://www.hostingcustomers.com/showthread.php?tid=459</link>
			<pubDate>Tue, 23 Sep 2008 15:24:07 +0000</pubDate>
			<dc:creator>oshs</dc:creator>
			<guid isPermaLink="false">http://www.hostingcustomers.com/showthread.php?tid=459</guid>
			<description><![CDATA[<a href="https://www.hostingclientsupport.com/index.php?_m=downloads&amp;_a=viewdownload&amp;downloaditemid=33" target="_blank">Download WHMCS Version 3.7.1 Now</a><br />
<br />
New Email Templates &amp; Functionality<br />
<br />
V3.7 sees the introduction of a feature that will revolutionize your email templates! Well maybe not quite, but it will certainly give you a lot more flexibility! You can now use Smarty tags (just like in the client area templates) in the email templates too, and most importantly, 'IF' statements. IF statements allow you to perform conditional display - in simple terms that means if this value equals X, then do this, otherwise do that. This opens up many possibilities, for example displaying different instructions in invoice emails depending on what payment method a client has selected, displaying different text in a support ticket confirmation email dependant upon which department it was submitted to, displaying different text in welcome emails depending upon the product that was ordered, etc... The possibilities are endless!<br />
<br />
Also added is the ability to resend an email which has already been sent to a client. Before re-sending, you can alter the email that was originally sent and add additional email addresses for the message to be copied to.<br />
<br />
In addition, there are 2 new email templates - one that is used when a client has an invoice due using a merchant gateway but has no credit card stored on file and another that gets sent when a cancellation request is submitted by a client in the client area which can be used to confirm the client was aware of the submission and entice the customer back with offers or a link to a satisfaction survey.<br />
<br />
New Client Options<br />
<br />
New options have been added that allow you to disable late fees from being applied to individual clients and override overdue email notices - these are particularly useful for your high volume or longer term customers where you may want to be a bit more flexible on payments. There is also a new action from the summary page allowing you to "Close" a client which will cancel all packages and unpaid invoices in one single click and set the client to closed preventing any further email notifications being sent to them.<br />
<br />
Multiple Levels of Taxation<br />
<br />
Heavily requested, particularly by our friends from Canada, V3.7 now supports up to two levels of taxation. Those that require it can now setup the 2 different rates they need to charge and the regions they charge them in. The second level can also be set as compound tax. Improvements have also been made that will benefit all users to display the Tax Name the user qualifies for on the invoice (eg. GST/VAT).<br />
<br />
Support Ticket Enhancements<br />
<br />
The support ticket system has had a number of usability enhancements. These include the addition of a related product/service dropdown menu on the ticket submission page for a logged in client allowing them to select a product or service they have that this ticket relates to. This is then displayed to the admin viewing the ticket providing them the key details of it and a quick link through to the management page. A new default ticket view has also been added for admins of tickets "Awaiting Reply". This displays all tickets that are new or have had a customer-reply since the last admin reply, and excludes those which are set to On Hold or In Progress.<br />
<br />
Companies who receive a lot of tickets will know the importance of pre-defined replies both in terms of saving time &amp; resources and so improvements have been made to the process of locating &amp; inserting a predefined reply which now uses Ajax to avoid popups.<br />
<br />
Finally, a new email template has been added which gets sent when a ticket is automatically closed by the cron due to inactivity to let the customer know.<br />
<br />
Configurable Option Field Types<br />
<br />
Another addition to V3.7 is that of field types for configurable options. The new types which add onto the dropdown option which has been offered up until now include Radio Buttons, Yes/No &amp; Quantity Fields. Radio buttons are much like the existing dropdown type but instead of displaying a dropdown of options displays the options all on the page with a radio button to make a selection. The Yes/No option shows a tick box which the user can either turn on or off for a feature. The Quantity type allows you to offer a box where the user can enter a number of an item they want - for example you might use it for asking how many subdomains a customer wants, or how many pages in a website design, etc... It allows you to set a fixed amount per item that is then multiplied up by the number requested by the client.<br />
<br />
Income Forecast Report<br />
<br />
A new report showing the projected earning over the course of the next 2 year period if all the active accounts in your WHMCS system renew has been created designed to give you an indication of future income at any point in time. It breaks down the income that you will receive by billing cycle and month allowing for you to take into account the renewal rates of different cycles in further calculations.<br />
<br />
Promotions Enhancements<br />
<br />
Essential to any business is the promotions they can offer to attract new customers. We realise this so V3.7 sees the introduction of some more promo functionality. This includes promotions that can apply to multiple billing cycles, be limited in what domain TLDs &amp; registration periods they can be redeemed against and be applied only once per order or to all items that meet its criteria. There's also a new option for specifying if a coupon can be used by any customer or only by new customers.<br />
<br />
Order System Consolidation<br />
<br />
The presence of 2 separate order pages has long been a source of confusion for many users. The 2 order systems have been referred to as the legacy single product order system and the cart multiple product order system. The legacy order process hadn't been updated for some time and so was failing behind in terms of both functionality and reliability. For that reason it has now been discontinued. But don't panic! It has been possible for some time to use the cart system in the same way for just a single product ordering without having to confuse customers with a shopping cart and options to continue shopping or add more products. The legacy order form templates of default, boxes and single page have been converted to work with the cart system and so can continue to be used uninterrupted as a single product order process (and with some improvements!).<br />
<br />
The admin area has also had an order process revamp making it much quicker and simpler for an admin to add an order and removing the validation so an admin can add exactly what they want - for example a registration order for an already registered domain.<br />
<br />
Affiliate System Enhancements<br />
<br />
The affiliate system now calculates the commission for a product at the time of payment and therefore will update should a referral upgrade or downgrade their products/services. A withdrawals history has also been added to the affiliates management pages so that you can record when you pay an affiliate and the amount for historical purposes. It will also automatically add the payment out to the transaction list to be used in expenditure calculations.<br />
<br />
New Nominet EPP Module<br />
<br />
For 3.7, the Nominet module has been updated to use the new EPP integration method. This not only gives greater functionality allowing for registering, renewing, viewing/changing nameservers and viewing/changing WHOIS info on domains you have registered with Nominet but also provides error checking and notification of registration failures which was not possible with the earlier email based system they offered.<br />
<br />
A new registrar module for WebNIC has also been created and makes its debut in V3.7.<br />
<br />
Intelligent Search on all Admin Pages<br />
<br />
The intelligent search feature on the admin homepage which has proved to be very popular since it was first added back in Version 3.5 has been extended in this release to show on the top header bar of nearly all pages of the admin area giving you a quick &amp; easy way to locate exactly what you're looking for.<br />
<br />
Server Hostnames<br />
<br />
cPanel login links using SSL need to use the server hostname to prevent an SSL Certificate validation error being shown. For that reason, it had been requested that a hostname field is added to server configurations so that the login links could use it to direct the user to. V3.7 sees the introduction of this field and if specified will result in it being used for the login links that are shown in both the admin and client areas.<br />
<br />
Client Area List Limits<br />
<br />
In the client area, the client can now choose how many items they want to see on a page - it defaults as always to 10, but can be changed to display more or even all the matching items.<br />
<br />
And more...<br />
<br />
As if all of that wasn't enough, there's all the usual bug fixes, improvements and enhancements to existing features &amp; functionality since the previous release included aswell!]]></description>
			<content:encoded><![CDATA[<a href="https://www.hostingclientsupport.com/index.php?_m=downloads&amp;_a=viewdownload&amp;downloaditemid=33" target="_blank">Download WHMCS Version 3.7.1 Now</a><br />
<br />
New Email Templates &amp; Functionality<br />
<br />
V3.7 sees the introduction of a feature that will revolutionize your email templates! Well maybe not quite, but it will certainly give you a lot more flexibility! You can now use Smarty tags (just like in the client area templates) in the email templates too, and most importantly, 'IF' statements. IF statements allow you to perform conditional display - in simple terms that means if this value equals X, then do this, otherwise do that. This opens up many possibilities, for example displaying different instructions in invoice emails depending on what payment method a client has selected, displaying different text in a support ticket confirmation email dependant upon which department it was submitted to, displaying different text in welcome emails depending upon the product that was ordered, etc... The possibilities are endless!<br />
<br />
Also added is the ability to resend an email which has already been sent to a client. Before re-sending, you can alter the email that was originally sent and add additional email addresses for the message to be copied to.<br />
<br />
In addition, there are 2 new email templates - one that is used when a client has an invoice due using a merchant gateway but has no credit card stored on file and another that gets sent when a cancellation request is submitted by a client in the client area which can be used to confirm the client was aware of the submission and entice the customer back with offers or a link to a satisfaction survey.<br />
<br />
New Client Options<br />
<br />
New options have been added that allow you to disable late fees from being applied to individual clients and override overdue email notices - these are particularly useful for your high volume or longer term customers where you may want to be a bit more flexible on payments. There is also a new action from the summary page allowing you to "Close" a client which will cancel all packages and unpaid invoices in one single click and set the client to closed preventing any further email notifications being sent to them.<br />
<br />
Multiple Levels of Taxation<br />
<br />
Heavily requested, particularly by our friends from Canada, V3.7 now supports up to two levels of taxation. Those that require it can now setup the 2 different rates they need to charge and the regions they charge them in. The second level can also be set as compound tax. Improvements have also been made that will benefit all users to display the Tax Name the user qualifies for on the invoice (eg. GST/VAT).<br />
<br />
Support Ticket Enhancements<br />
<br />
The support ticket system has had a number of usability enhancements. These include the addition of a related product/service dropdown menu on the ticket submission page for a logged in client allowing them to select a product or service they have that this ticket relates to. This is then displayed to the admin viewing the ticket providing them the key details of it and a quick link through to the management page. A new default ticket view has also been added for admins of tickets "Awaiting Reply". This displays all tickets that are new or have had a customer-reply since the last admin reply, and excludes those which are set to On Hold or In Progress.<br />
<br />
Companies who receive a lot of tickets will know the importance of pre-defined replies both in terms of saving time &amp; resources and so improvements have been made to the process of locating &amp; inserting a predefined reply which now uses Ajax to avoid popups.<br />
<br />
Finally, a new email template has been added which gets sent when a ticket is automatically closed by the cron due to inactivity to let the customer know.<br />
<br />
Configurable Option Field Types<br />
<br />
Another addition to V3.7 is that of field types for configurable options. The new types which add onto the dropdown option which has been offered up until now include Radio Buttons, Yes/No &amp; Quantity Fields. Radio buttons are much like the existing dropdown type but instead of displaying a dropdown of options displays the options all on the page with a radio button to make a selection. The Yes/No option shows a tick box which the user can either turn on or off for a feature. The Quantity type allows you to offer a box where the user can enter a number of an item they want - for example you might use it for asking how many subdomains a customer wants, or how many pages in a website design, etc... It allows you to set a fixed amount per item that is then multiplied up by the number requested by the client.<br />
<br />
Income Forecast Report<br />
<br />
A new report showing the projected earning over the course of the next 2 year period if all the active accounts in your WHMCS system renew has been created designed to give you an indication of future income at any point in time. It breaks down the income that you will receive by billing cycle and month allowing for you to take into account the renewal rates of different cycles in further calculations.<br />
<br />
Promotions Enhancements<br />
<br />
Essential to any business is the promotions they can offer to attract new customers. We realise this so V3.7 sees the introduction of some more promo functionality. This includes promotions that can apply to multiple billing cycles, be limited in what domain TLDs &amp; registration periods they can be redeemed against and be applied only once per order or to all items that meet its criteria. There's also a new option for specifying if a coupon can be used by any customer or only by new customers.<br />
<br />
Order System Consolidation<br />
<br />
The presence of 2 separate order pages has long been a source of confusion for many users. The 2 order systems have been referred to as the legacy single product order system and the cart multiple product order system. The legacy order process hadn't been updated for some time and so was failing behind in terms of both functionality and reliability. For that reason it has now been discontinued. But don't panic! It has been possible for some time to use the cart system in the same way for just a single product ordering without having to confuse customers with a shopping cart and options to continue shopping or add more products. The legacy order form templates of default, boxes and single page have been converted to work with the cart system and so can continue to be used uninterrupted as a single product order process (and with some improvements!).<br />
<br />
The admin area has also had an order process revamp making it much quicker and simpler for an admin to add an order and removing the validation so an admin can add exactly what they want - for example a registration order for an already registered domain.<br />
<br />
Affiliate System Enhancements<br />
<br />
The affiliate system now calculates the commission for a product at the time of payment and therefore will update should a referral upgrade or downgrade their products/services. A withdrawals history has also been added to the affiliates management pages so that you can record when you pay an affiliate and the amount for historical purposes. It will also automatically add the payment out to the transaction list to be used in expenditure calculations.<br />
<br />
New Nominet EPP Module<br />
<br />
For 3.7, the Nominet module has been updated to use the new EPP integration method. This not only gives greater functionality allowing for registering, renewing, viewing/changing nameservers and viewing/changing WHOIS info on domains you have registered with Nominet but also provides error checking and notification of registration failures which was not possible with the earlier email based system they offered.<br />
<br />
A new registrar module for WebNIC has also been created and makes its debut in V3.7.<br />
<br />
Intelligent Search on all Admin Pages<br />
<br />
The intelligent search feature on the admin homepage which has proved to be very popular since it was first added back in Version 3.5 has been extended in this release to show on the top header bar of nearly all pages of the admin area giving you a quick &amp; easy way to locate exactly what you're looking for.<br />
<br />
Server Hostnames<br />
<br />
cPanel login links using SSL need to use the server hostname to prevent an SSL Certificate validation error being shown. For that reason, it had been requested that a hostname field is added to server configurations so that the login links could use it to direct the user to. V3.7 sees the introduction of this field and if specified will result in it being used for the login links that are shown in both the admin and client areas.<br />
<br />
Client Area List Limits<br />
<br />
In the client area, the client can now choose how many items they want to see on a page - it defaults as always to 10, but can be changed to display more or even all the matching items.<br />
<br />
And more...<br />
<br />
As if all of that wasn't enough, there's all the usual bug fixes, improvements and enhancements to existing features &amp; functionality since the previous release included aswell!]]></content:encoded>
		</item>
		<item>
			<title><![CDATA[Ticket]]></title>
			<link>http://www.hostingcustomers.com/showthread.php?tid=457</link>
			<pubDate>Fri, 15 Aug 2008 09:36:52 +0000</pubDate>
			<dc:creator>Chagle</dc:creator>
			<guid isPermaLink="false">http://www.hostingcustomers.com/showthread.php?tid=457</guid>
			<description><![CDATA[Good morning,<br />
<br />
I wonder if Support would be so kind and tell me if there's an update to my ticket ' BBS-776887 '<br />
<br />
Appreciate any feedback..<br />
<br />
Much appreciated.<br />
<br />
<img src="http://www.hostingcustomers.com/images/smilies/biggrin.gif" style="vertical-align: middle;" border="0" alt="Big Grin" title="Big Grin" />]]></description>
			<content:encoded><![CDATA[Good morning,<br />
<br />
I wonder if Support would be so kind and tell me if there's an update to my ticket ' BBS-776887 '<br />
<br />
Appreciate any feedback..<br />
<br />
Much appreciated.<br />
<br />
<img src="http://www.hostingcustomers.com/images/smilies/biggrin.gif" style="vertical-align: middle;" border="0" alt="Big Grin" title="Big Grin" />]]></content:encoded>
		</item>
		<item>
			<title><![CDATA[Server 7]]></title>
			<link>http://www.hostingcustomers.com/showthread.php?tid=456</link>
			<pubDate>Wed, 13 Aug 2008 22:48:54 +0000</pubDate>
			<dc:creator>Chagle</dc:creator>
			<guid isPermaLink="false">http://www.hostingcustomers.com/showthread.php?tid=456</guid>
			<description><![CDATA[Hi.<br />
<br />
Just a quick question, is server 7 UK or US based? Just seems a little slow at times..? <br />
<br />
Thanks]]></description>
			<content:encoded><![CDATA[Hi.<br />
<br />
Just a quick question, is server 7 UK or US based? Just seems a little slow at times..? <br />
<br />
Thanks]]></content:encoded>
		</item>
		<item>
			<title><![CDATA[03/08/08 - BlueSquare 1 DC Power Outage]]></title>
			<link>http://www.hostingcustomers.com/showthread.php?tid=455</link>
			<pubDate>Sun, 03 Aug 2008 11:11:32 +0000</pubDate>
			<dc:creator>oshs</dc:creator>
			<guid isPermaLink="false">http://www.hostingcustomers.com/showthread.php?tid=455</guid>
			<description><![CDATA[Please be advised that servers located in our BlueSquare 1 DC just went offline in what appears to be due to a power outage that has affected the entire facility.<br />
<br />
We sincerely apologise for this outage, and are awaiting further details from BlueSquare regarding the reason for this power outage.<br />
<br />
Customers on servers housed in our BlueSquare 2 DC are not affected.]]></description>
			<content:encoded><![CDATA[Please be advised that servers located in our BlueSquare 1 DC just went offline in what appears to be due to a power outage that has affected the entire facility.<br />
<br />
We sincerely apologise for this outage, and are awaiting further details from BlueSquare regarding the reason for this power outage.<br />
<br />
Customers on servers housed in our BlueSquare 2 DC are not affected.]]></content:encoded>
		</item>
		<item>
			<title><![CDATA[Server 9 Down]]></title>
			<link>http://www.hostingcustomers.com/showthread.php?tid=454</link>
			<pubDate>Fri, 01 Aug 2008 08:04:25 +0000</pubDate>
			<dc:creator>frank_d_man</dc:creator>
			<guid isPermaLink="false">http://www.hostingcustomers.com/showthread.php?tid=454</guid>
			<description><![CDATA[Hi,<br />
Seems like server 9 is down. All sites on that server are inaccessible. I posted in the support site but on checking out chandler99's post, i figured monitoring maybe down also, thus I posted here just to make sure the info reaches you guys]]></description>
			<content:encoded><![CDATA[Hi,<br />
Seems like server 9 is down. All sites on that server are inaccessible. I posted in the support site but on checking out chandler99's post, i figured monitoring maybe down also, thus I posted here just to make sure the info reaches you guys]]></content:encoded>
		</item>
		<item>
			<title><![CDATA[PHP 4 To Be Upgraded to PHP 5.2.6]]></title>
			<link>http://www.hostingcustomers.com/showthread.php?tid=453</link>
			<pubDate>Thu, 31 Jul 2008 17:01:36 +0000</pubDate>
			<dc:creator>oshs</dc:creator>
			<guid isPermaLink="false">http://www.hostingcustomers.com/showthread.php?tid=453</guid>
			<description><![CDATA[Dear Customer,<br />
 <br />
We'd like to inform you that we will be upgrading PHP on all servers on Friday and Saturday from PHP 4.4.8 to the latest version PHP 5.2.6.<br />
 <br />
PHP 5 is fully backwards compatible with PHP 4, and so there should be no problems associated with this upgrade.<br />
 <br />
If you do experience any errors, please submit a ticket at the <a href="https://www.hostingclientsupport.com/" target="_blank">Helpdesk</a>.]]></description>
			<content:encoded><![CDATA[Dear Customer,<br />
 <br />
We'd like to inform you that we will be upgrading PHP on all servers on Friday and Saturday from PHP 4.4.8 to the latest version PHP 5.2.6.<br />
 <br />
PHP 5 is fully backwards compatible with PHP 4, and so there should be no problems associated with this upgrade.<br />
 <br />
If you do experience any errors, please submit a ticket at the <a href="https://www.hostingclientsupport.com/" target="_blank">Helpdesk</a>.]]></content:encoded>
		</item>
		<item>
			<title><![CDATA[WHMCS 3.6.2]]></title>
			<link>http://www.hostingcustomers.com/showthread.php?tid=452</link>
			<pubDate>Thu, 31 Jul 2008 16:51:28 +0000</pubDate>
			<dc:creator>oshs</dc:creator>
			<guid isPermaLink="false">http://www.hostingcustomers.com/showthread.php?tid=452</guid>
			<description><![CDATA[<a href="https://www.hostingclientsupport.com/index.php?_m=downloads&amp;_a=viewdownload&amp;downloaditemid=32" target="_blank">WHMCS V3.6.2 Released</a> - New features include a bulk domain checker, new client status<br />
Changelog Summary<br />
<br />
    * New functionality to show suggested articles from the knowledgebase as a user enters a support ticket question<br />
    * Automated SSL Provisioning Support with Enom<br />
    * New Credit Card processing option to retry failed cards weekly for x weeks<br />
    * Ability for admins to edit support ticket replies<br />
    * Refund support added to the Quantum Gateway &amp; BluePay modules<br />
    * Auto refresh setting for the support tickets list<br />
    * Enhancements to the announcements RSS feed to support HTML<br />
    * Database indexing for improved performance<br />
    * Admin permission setting to view flagged tickets<br />
    * Email piping attachment handling improvements<br />
    * Update so the shopping cart will now obey payment gateway limitation settings of product groups<br />
    * Improvements to the automated upgrades system to keep consistent next due date and show calculation explanation to clients<br />
    * New Automated Daily Database Backups functionality supporting both email and remote ftp backups]]></description>
			<content:encoded><![CDATA[<a href="https://www.hostingclientsupport.com/index.php?_m=downloads&amp;_a=viewdownload&amp;downloaditemid=32" target="_blank">WHMCS V3.6.2 Released</a> - New features include a bulk domain checker, new client status<br />
Changelog Summary<br />
<br />
    * New functionality to show suggested articles from the knowledgebase as a user enters a support ticket question<br />
    * Automated SSL Provisioning Support with Enom<br />
    * New Credit Card processing option to retry failed cards weekly for x weeks<br />
    * Ability for admins to edit support ticket replies<br />
    * Refund support added to the Quantum Gateway &amp; BluePay modules<br />
    * Auto refresh setting for the support tickets list<br />
    * Enhancements to the announcements RSS feed to support HTML<br />
    * Database indexing for improved performance<br />
    * Admin permission setting to view flagged tickets<br />
    * Email piping attachment handling improvements<br />
    * Update so the shopping cart will now obey payment gateway limitation settings of product groups<br />
    * Improvements to the automated upgrades system to keep consistent next due date and show calculation explanation to clients<br />
    * New Automated Daily Database Backups functionality supporting both email and remote ftp backups]]></content:encoded>
		</item>
		<item>
			<title><![CDATA[ClientExec 3.1.4]]></title>
			<link>http://www.hostingcustomers.com/showthread.php?tid=451</link>
			<pubDate>Wed, 30 Jul 2008 21:06:49 +0000</pubDate>
			<dc:creator>oshs</dc:creator>
			<guid isPermaLink="false">http://www.hostingcustomers.com/showthread.php?tid=451</guid>
			<description><![CDATA[Please note that the latest release of ClientExec is available for download from the helpdesk here: <a href="https://www.hostingclientsupport.com/index.php?_m=downloads&amp;_a=viewdownload&amp;downloaditemid=31" target="_blank">ClientExec 3.1.4</a>]]></description>
			<content:encoded><![CDATA[Please note that the latest release of ClientExec is available for download from the helpdesk here: <a href="https://www.hostingclientsupport.com/index.php?_m=downloads&amp;_a=viewdownload&amp;downloaditemid=31" target="_blank">ClientExec 3.1.4</a>]]></content:encoded>
		</item>
		<item>
			<title><![CDATA[changed IP s ?]]></title>
			<link>http://www.hostingcustomers.com/showthread.php?tid=450</link>
			<pubDate>Sun, 20 Jul 2008 21:16:22 +0000</pubDate>
			<dc:creator>lakefisher</dc:creator>
			<guid isPermaLink="false">http://www.hostingcustomers.com/showthread.php?tid=450</guid>
			<description><![CDATA[could you let customers know when you move their hosting accounts to a different IP?<br />
<br />
<br />
I use 3rd party dns for several of my domains, and they were down for several days.      an informational email would have been useful, and a timesaver.<br />
<br />
<br />
my accounts changed from 72.X.X.X   to  85.X.X.X]]></description>
			<content:encoded><![CDATA[could you let customers know when you move their hosting accounts to a different IP?<br />
<br />
<br />
I use 3rd party dns for several of my domains, and they were down for several days.      an informational email would have been useful, and a timesaver.<br />
<br />
<br />
my accounts changed from 72.X.X.X   to  85.X.X.X]]></content:encoded>
		</item>
		<item>
			<title><![CDATA[ClientExec 3.1.2]]></title>
			<link>http://www.hostingcustomers.com/showthread.php?tid=448</link>
			<pubDate>Mon, 30 Jun 2008 13:28:50 +0000</pubDate>
			<dc:creator>oshs</dc:creator>
			<guid isPermaLink="false">http://www.hostingcustomers.com/showthread.php?tid=448</guid>
			<description><![CDATA[Please note that the latest release of ClientExec is available for download from the helpdesk here: <a href="https://www.hostingclientsupport.com/index.php?_m=downloads&amp;_a=viewdownload&amp;downloaditemid=30" target="_blank">ClientExec 3.1.2</a><br />
<br />
You can read more about the latest changes here:<br />
<a href="http://www.newedge.com/forum/showthread.php?p=73903#post73903" target="_blank">http://www.newedge.com/forum/showthread....#post73903</a>]]></description>
			<content:encoded><![CDATA[Please note that the latest release of ClientExec is available for download from the helpdesk here: <a href="https://www.hostingclientsupport.com/index.php?_m=downloads&amp;_a=viewdownload&amp;downloaditemid=30" target="_blank">ClientExec 3.1.2</a><br />
<br />
You can read more about the latest changes here:<br />
<a href="http://www.newedge.com/forum/showthread.php?p=73903#post73903" target="_blank">http://www.newedge.com/forum/showthread....#post73903</a>]]></content:encoded>
		</item>
		<item>
			<title><![CDATA[29/06/08 - BlueSquare 2 DC Power Outage]]></title>
			<link>http://www.hostingcustomers.com/showthread.php?tid=447</link>
			<pubDate>Sun, 29 Jun 2008 07:14:43 +0000</pubDate>
			<dc:creator>oshs</dc:creator>
			<guid isPermaLink="false">http://www.hostingcustomers.com/showthread.php?tid=447</guid>
			<description><![CDATA[Greetings,<br />
<br />
Please be advised that all of our servers located in our BlueSquare 2 DC went offline early this morning due to a power outage that affected the entire facility. Some servers were back online immediately, whilst others required manual filesystem checks and network configurations to get them back online. All servers are now back online.<br />
<br />
We sincerely apologise for this outage, and are awaiting further details from BlueSquare regarding the reason for this power outage.<br />
<br />
Customers on servers housed in our BlueSquare 1 DC were not affected.]]></description>
			<content:encoded><![CDATA[Greetings,<br />
<br />
Please be advised that all of our servers located in our BlueSquare 2 DC went offline early this morning due to a power outage that affected the entire facility. Some servers were back online immediately, whilst others required manual filesystem checks and network configurations to get them back online. All servers are now back online.<br />
<br />
We sincerely apologise for this outage, and are awaiting further details from BlueSquare regarding the reason for this power outage.<br />
<br />
Customers on servers housed in our BlueSquare 1 DC were not affected.]]></content:encoded>
		</item>
		<item>
			<title><![CDATA[NOTICE: All Servers Being Rebooted]]></title>
			<link>http://www.hostingcustomers.com/showthread.php?tid=445</link>
			<pubDate>Sat, 31 May 2008 18:53:51 +0000</pubDate>
			<dc:creator>oshs</dc:creator>
			<guid isPermaLink="false">http://www.hostingcustomers.com/showthread.php?tid=445</guid>
			<description><![CDATA[We'd like to notify you that we will be rebooting all shared servers, VPS server nodes, and managed dedicated servers in the next few hours to refresh them into the latest kernels. For most customers, this means there maybe upto half an hour of downtime as some servers may require a filesystem check after the reboot.<br />
<br />
Please do not submit any support tickets at the <a href="https://www.hostingclientsupport.com" target="_blank">Helpdesk</a> unless your service is unavailable for more than half an hour.]]></description>
			<content:encoded><![CDATA[We'd like to notify you that we will be rebooting all shared servers, VPS server nodes, and managed dedicated servers in the next few hours to refresh them into the latest kernels. For most customers, this means there maybe upto half an hour of downtime as some servers may require a filesystem check after the reboot.<br />
<br />
Please do not submit any support tickets at the <a href="https://www.hostingclientsupport.com" target="_blank">Helpdesk</a> unless your service is unavailable for more than half an hour.]]></content:encoded>
		</item>
		<item>
			<title><![CDATA[SERVER DOWN - Help]]></title>
			<link>http://www.hostingcustomers.com/showthread.php?tid=443</link>
			<pubDate>Sat, 24 May 2008 07:59:11 +0000</pubDate>
			<dc:creator>chandler99</dc:creator>
			<guid isPermaLink="false">http://www.hostingcustomers.com/showthread.php?tid=443</guid>
			<description><![CDATA[All my sites are down. I have a reseller account on server 15. I;ve tried to log this via the support site however, thats also down. <br />
<br />
Please can someone give me an idea how long it will take to have the sites back up?<br />
<br />
thanks]]></description>
			<content:encoded><![CDATA[All my sites are down. I have a reseller account on server 15. I;ve tried to log this via the support site however, thats also down. <br />
<br />
Please can someone give me an idea how long it will take to have the sites back up?<br />
<br />
thanks]]></content:encoded>
		</item>
		<item>
			<title><![CDATA[A Sitebuilder]]></title>
			<link>http://www.hostingcustomers.com/showthread.php?tid=442</link>
			<pubDate>Sat, 17 May 2008 20:57:12 +0000</pubDate>
			<dc:creator>Chagle</dc:creator>
			<guid isPermaLink="false">http://www.hostingcustomers.com/showthread.php?tid=442</guid>
			<description><![CDATA[Hi,<br />
<br />
Do Siterollout offer any kind of Sitebuilder for their clients, i.e. I would like a site builder to be available for my customer to build quick and simple sites.<br />
<br />
Or perhaps you could suggest one? For a reseller account to it's enable for all new hosting plans...<br />
<br />
Thanks]]></description>
			<content:encoded><![CDATA[Hi,<br />
<br />
Do Siterollout offer any kind of Sitebuilder for their clients, i.e. I would like a site builder to be available for my customer to build quick and simple sites.<br />
<br />
Or perhaps you could suggest one? For a reseller account to it's enable for all new hosting plans...<br />
<br />
Thanks]]></content:encoded>
		</item>
		<item>
			<title><![CDATA[WHMCS Version 3.6.1]]></title>
			<link>http://www.hostingcustomers.com/showthread.php?tid=441</link>
			<pubDate>Tue, 13 May 2008 15:05:56 +0000</pubDate>
			<dc:creator>oshs</dc:creator>
			<guid isPermaLink="false">http://www.hostingcustomers.com/showthread.php?tid=441</guid>
			<description><![CDATA[WHMCS V3.6.1 Released - New features include a bulk domain checker, new client status<br />
<a href="https://www.hostingclientsupport.com/index.php?_m=downloads&amp;_a=viewdownload&amp;downloaditemid=29" target="_blank"><br />
WHMCS Version 3.6.1 Full Version</a>]]></description>
			<content:encoded><![CDATA[WHMCS V3.6.1 Released - New features include a bulk domain checker, new client status<br />
<a href="https://www.hostingclientsupport.com/index.php?_m=downloads&amp;_a=viewdownload&amp;downloaditemid=29" target="_blank"><br />
WHMCS Version 3.6.1 Full Version</a>]]></content:encoded>
		</item>
		<item>
			<title><![CDATA[Servers being rebooted into latest kernel]]></title>
			<link>http://www.hostingcustomers.com/showthread.php?tid=440</link>
			<pubDate>Sat, 10 May 2008 11:55:19 +0000</pubDate>
			<dc:creator>oshs</dc:creator>
			<guid isPermaLink="false">http://www.hostingcustomers.com/showthread.php?tid=440</guid>
			<description><![CDATA[Please note that all servers are being rebooted this weekend into the latest kernels and to refresh their operating systems.]]></description>
			<content:encoded><![CDATA[Please note that all servers are being rebooted this weekend into the latest kernels and to refresh their operating systems.]]></content:encoded>
		</item>
		<item>
			<title><![CDATA[50% Off Reseller Accounts Plus FREE ClientExec License!]]></title>
			<link>http://www.hostingcustomers.com/showthread.php?tid=439</link>
			<pubDate>Thu, 01 May 2008 19:03:32 +0000</pubDate>
			<dc:creator>oshs</dc:creator>
			<guid isPermaLink="false">http://www.hostingcustomers.com/showthread.php?tid=439</guid>
			<description><![CDATA[Greetings!<br />
<br />
We have a tasty special offer for you today, and it goes something like this...<br />
<br />
As you know, we offer both Cpanel and DirectAdmin hosting control panels, with multiple servers based in both the UK and the US. Now if you're reselling web hosting, you'll increase your chances of securing more clients if you increase your product range, i.e. - offering both Cpanel or DirectAdmin hosting control panels, and/or offering both UK or US based hosting.<br />
<br />
Today's special offer is that if you signup for a second reseller account, not only will we offer it at <span style="font-weight: bold;">HALF</span> the normal cost(so £9.99 becomes £5.00), but we'll <span style="font-weight: bold;">ALSO</span> throw in a <span style="text-decoration: underline;">ClientExec billing &amp; client management system</span> license <span style="font-weight: bold;">ABSOLUTELY FREE</span>.<br />
<br />
If you are interested in this offer, please submit a ticket to <a href="https://www.hostingclientsupport.com/index.php?_m=tickets&amp;_a=submit" target="_blank">SALES ENQUIRIES</a> and we can take it from there!<br />
<br />
-------------------------------------------------------<br />
<br />
ClientExec is a tool to help web hosts manage and support their clients efficiently. Normally a ClientExec license costs &#36;15.95 or approximately £8.50, but we are pleased to announce to our resellers that we can offer you ClientExec licenses at the low price of £4.99/month(or FREE with today's special offer).<br />
<br />
Key benefits of CE:<br />
<br />
- Cheap and cheerful! Most other scripts cost around &#36;15.95/month and more<br />
- You can accept payments in multiple currencies. i.e. GBP, USD<br />
- You can integrate with an Enom domain registration reseller account(see below)<br />
- You can automate your signups for both Cpanel and DirectAdmin reseller accounts<br />
<br />
Customer Database: ClientExec has at its foundation a well tested, practical client database. Everything else flows from here. Entering information is easy and natural, with options for customization and growth. Built on the dependable, powerful MySQL database engine, you will love the performance and reliability.<br />
<br />
Support Center: ClientExec includes a fully integrated support ticket system. The overview section provides quick access to open tickets at a glance for both administrators and clients. It has features that provide the options you expect and the ease of use we demand.<br />
<br />
Invoice Manager: ClientExec gives you complete control of invoicing. Clients can be invoiced automatically at regular intervals or at any time for extra work or services. Billable items can be merged into existing invoices or included in new ones. Invoices can be viewed and printed using the built-in PDF engine, which is great for clients who need traditional invoices for their records.<br />
<br />
Customization: ClientExec is designed to be flexible. Custom fields can be easily added through our simple interface. You are in control with the powerful administrator options, allowing or disallowing those features you want. The entire look and feel of CE can be customized through the use of skins and the extensible API makes just about any payment gateway available.<br />
<br />
For further information on ClientExec, please check <a href="http://www.clientexec.com" target="_blank">http://www.clientexec.com</a><br />
<br />
-------------------------------------------------------<br />
<br />
Again, if you are interested in this offer, please submit a ticket to <a href="https://www.hostingclientsupport.com/index.php?_m=tickets&amp;_a=submit" target="_blank">SALES ENQUIRIES</a> and we can take it from there!]]></description>
			<content:encoded><![CDATA[Greetings!<br />
<br />
We have a tasty special offer for you today, and it goes something like this...<br />
<br />
As you know, we offer both Cpanel and DirectAdmin hosting control panels, with multiple servers based in both the UK and the US. Now if you're reselling web hosting, you'll increase your chances of securing more clients if you increase your product range, i.e. - offering both Cpanel or DirectAdmin hosting control panels, and/or offering both UK or US based hosting.<br />
<br />
Today's special offer is that if you signup for a second reseller account, not only will we offer it at <span style="font-weight: bold;">HALF</span> the normal cost(so £9.99 becomes £5.00), but we'll <span style="font-weight: bold;">ALSO</span> throw in a <span style="text-decoration: underline;">ClientExec billing &amp; client management system</span> license <span style="font-weight: bold;">ABSOLUTELY FREE</span>.<br />
<br />
If you are interested in this offer, please submit a ticket to <a href="https://www.hostingclientsupport.com/index.php?_m=tickets&amp;_a=submit" target="_blank">SALES ENQUIRIES</a> and we can take it from there!<br />
<br />
-------------------------------------------------------<br />
<br />
ClientExec is a tool to help web hosts manage and support their clients efficiently. Normally a ClientExec license costs &#36;15.95 or approximately £8.50, but we are pleased to announce to our resellers that we can offer you ClientExec licenses at the low price of £4.99/month(or FREE with today's special offer).<br />
<br />
Key benefits of CE:<br />
<br />
- Cheap and cheerful! Most other scripts cost around &#36;15.95/month and more<br />
- You can accept payments in multiple currencies. i.e. GBP, USD<br />
- You can integrate with an Enom domain registration reseller account(see below)<br />
- You can automate your signups for both Cpanel and DirectAdmin reseller accounts<br />
<br />
Customer Database: ClientExec has at its foundation a well tested, practical client database. Everything else flows from here. Entering information is easy and natural, with options for customization and growth. Built on the dependable, powerful MySQL database engine, you will love the performance and reliability.<br />
<br />
Support Center: ClientExec includes a fully integrated support ticket system. The overview section provides quick access to open tickets at a glance for both administrators and clients. It has features that provide the options you expect and the ease of use we demand.<br />
<br />
Invoice Manager: ClientExec gives you complete control of invoicing. Clients can be invoiced automatically at regular intervals or at any time for extra work or services. Billable items can be merged into existing invoices or included in new ones. Invoices can be viewed and printed using the built-in PDF engine, which is great for clients who need traditional invoices for their records.<br />
<br />
Customization: ClientExec is designed to be flexible. Custom fields can be easily added through our simple interface. You are in control with the powerful administrator options, allowing or disallowing those features you want. The entire look and feel of CE can be customized through the use of skins and the extensible API makes just about any payment gateway available.<br />
<br />
For further information on ClientExec, please check <a href="http://www.clientexec.com" target="_blank">http://www.clientexec.com</a><br />
<br />
-------------------------------------------------------<br />
<br />
Again, if you are interested in this offer, please submit a ticket to <a href="https://www.hostingclientsupport.com/index.php?_m=tickets&amp;_a=submit" target="_blank">SALES ENQUIRIES</a> and we can take it from there!]]></content:encoded>
		</item>
		<item>
			<title><![CDATA[Stopping the spiders!]]></title>
			<link>http://www.hostingcustomers.com/showthread.php?tid=438</link>
			<pubDate>Sun, 20 Apr 2008 19:23:50 +0000</pubDate>
			<dc:creator>Chagle</dc:creator>
			<guid isPermaLink="false">http://www.hostingcustomers.com/showthread.php?tid=438</guid>
			<description><![CDATA[Hi <br />
<br />
A generic question perhaps. But does anyone know how to stop the search engines stop spiders accessing certain parts of a website, i.e. something that's private, say a members only area (nothing dodgy promise!!)? <br />
<br />
I have thought of password protected directories..?<br />
<br />
Thanks v. much!]]></description>
			<content:encoded><![CDATA[Hi <br />
<br />
A generic question perhaps. But does anyone know how to stop the search engines stop spiders accessing certain parts of a website, i.e. something that's private, say a members only area (nothing dodgy promise!!)? <br />
<br />
I have thought of password protected directories..?<br />
<br />
Thanks v. much!]]></content:encoded>
		</item>
		<item>
			<title><![CDATA[SSL]]></title>
			<link>http://www.hostingcustomers.com/showthread.php?tid=437</link>
			<pubDate>Sun, 20 Apr 2008 10:41:21 +0000</pubDate>
			<dc:creator>Chagle</dc:creator>
			<guid isPermaLink="false">http://www.hostingcustomers.com/showthread.php?tid=437</guid>
			<description><![CDATA[Hello.<br />
<br />
Regarding the thread:<br />
<br />
<a href="http://www.hostingcustomers.com/showthread.php?tid=34" target="_blank">http://www.hostingcustomers.com/showthread.php?tid=34</a><br />
<br />
Are these still for sale? Do Siterollout install these for the reseller / me?<br />
<br />
Thinking about purchasing one?<br />
<br />
Thanks.]]></description>
			<content:encoded><![CDATA[Hello.<br />
<br />
Regarding the thread:<br />
<br />
<a href="http://www.hostingcustomers.com/showthread.php?tid=34" target="_blank">http://www.hostingcustomers.com/showthread.php?tid=34</a><br />
<br />
Are these still for sale? Do Siterollout install these for the reseller / me?<br />
<br />
Thinking about purchasing one?<br />
<br />
Thanks.]]></content:encoded>
		</item>
	</channel>
</rss>