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lakefisher · 20-07-2008, 10:16 PM

could you let customers know when you move their hosting accounts to a different IP?

I use 3rd party dns for several of my domains, and they were down for several days. an informational email would have been useful, and a timesaver.

my accounts changed from 72.X.X.X to 85.X.X.X

***oshs*** · 21-07-2008, 04:29 PM

Hi,

We did actually send out notification to all clients about the server moves.

However, we'll check into why you didn't receive this notification if you please submit a support ticket at the Helpdesk.

lakefisher · 21-07-2008, 08:15 PM

Ticket ID: GXY-476613

***oshs*** · 31-07-2008, 06:00 PM

It looks like some customers didn't receive the server change notification and we apologise for any inconvenience this caused.

All clients on servers 3 and 4 were moved to server 7 with the main IP 85.234.154.25.

~~mackagata~~ · 03-10-2009, 07:36 AM

Hi oshs
I am newbie to this forum. Is the notification about the Changed Ips is sent to all the clients? if yes, then What is the use of sending the notification?

***oshs*** · 03-10-2009, 03:18 PM

(03-10-2009 07:36 AM)mackagata Wrote: Hi oshs
I am newbie to this forum. Is the notification about the Changed Ips is sent to all the clients? if yes, then What is the use of sending the notification?

Hi,

If we change IPs then yes we do inform clients. What service are you using please?